1. Introduction

Welcome to Drop-it. We value your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications.

Drop-it operates two connected applications — the Driver App and the Merchant App — which function as a unified delivery platform. Certain data is shared between these applications strictly to enable delivery services.

By using Drop-it, you agree to this Privacy Policy.

2. Information We Collect

We may collect and process the following types of data:

a) Location Data (Important)

• Precise Foreground Location: Used to display real-time location during active deliveries.
• Precise Background Location: Used to enable delivery tracking, route optimization, and status updates even when the app is closed or not in use.

b) Personal Information

• Name
• Phone number
• Delivery-related contact details (consignee information)

c) Device Information

• Device model
• Operating system
• Unique device identifiers

d) Usage Data

• App activity (screens viewed, actions taken)
• Log data for diagnostics and performance monitoring

3. How We Use Your Data

We use your data to:

• Provide and operate delivery services
• Enable real-time tracking and order management
• Assign deliveries and communicate updates
• Improve app performance and user experience
• Provide customer support
• Detect and prevent fraud or misuse
• Comply with legal obligations

4. Driver App & Merchant App — Shared Data

The Driver App and Merchant App operate as a single platform. To enable delivery services, the following data may be shared:

• Order Details: Shared with assigned drivers.
• Delivery Status Updates: Shared with merchants.
• Driver Location: Visible during active deliveries.
• Consignee Contact Details: Shared only as necessary to complete delivery.

This data is used strictly for operational purposes and not for advertising or marketing.

5. Background Location Disclosure (App-Store Compliance)

We ensure that:

• A clear in-app disclosure is shown before collecting location data
• Explicit user consent is obtained
• Required runtime permissions are requested

Location data is used only for delivery services and is never used for advertising or marketing purposes.

6. Sharing of Information

We do not sell or rent personal data.

We may share data only with:

• Merchants and drivers within the Drop-it platform (as required for delivery)
• Service providers (e.g., cloud hosting, analytics) under strict confidentiality
• Delivery partners where necessary
• Legal authorities when required by law

7. Data Retention

We retain personal data only as long as necessary to:

• Provide delivery services
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements

Location data is retained for a limited period and may be anonymized or deleted thereafter.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers
• Encrypted data transmission
• Access controls

However, no system can be completely secure.

9. International Data Transfers

Your data may be processed or stored outside the State of Qatar by our service providers. We ensure appropriate safeguards are in place to protect your data.

10. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent (including location permissions via device settings)
• Object to certain processing

To exercise these rights, contact us at the email below.

11. Children's Privacy

Drop-it is not intended for individuals under 18 years of age. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted in the app with a revised effective date.

13. Contact Us

If you have any questions or concerns:

📧 ecommerce@carsonlogistics.net